Legal notice and terms

Owner

Owner: José Grancha Bonora · 33569848Z · Avenida Valladolid 26, 46020 Valencia. Contact email: ayuda@pasadorsal.es. You can also write to us using the contact form, without needing an account. Website: pasadorsal.es (also pasadorsal.com).

The owner is not registered in the Spanish Companies Register (Registro Mercantil), the activity does not require prior administrative authorisation and the owner has not signed up to any code of conduct. During this launch stage the service is free.

Point of contact

Single point of contact for users and for the authorities of the Member States, the European Commission and the European Board for Digital Services (Digital Services Act, Arts. 11 and 12): ayuda@pasadorsal.es or the contact form. You can write to us in Spanish.

Reporting illegal content

If you see a listing, a review, a message or a profile that you believe is illegal or breaches these terms, let us know even if you don't have an account: with the ‘Report’ button if it's to hand, with the contact form or by email to ayuda@pasadorsal.es. Include the exact link, why you believe it is illegal, your name and your email, and state that you are reporting in good faith and that the information is accurate and complete.

We confirm that we have received it, review it promptly and impartially, and tell you what we have decided and why.

What Pasadorsal is

Pasadorsal puts runners who can't run in touch with others looking for a bib, always through each race organiser's official transfer procedure. Pasadorsal does not sell bibs: the transfer is authorised and carried out by the organiser through its official procedure. Nor does it organise races or take part in registration.

For now only bib transfers are available: the seller hands over a code or sends an official link to the buyer's email, and the buyer re-registers and pays the organiser directly. In addition, some organisers use Pasadorsal as their official waiting list (see below). The Pasadorsal service is free: it charges nothing and neither receives nor holds anyone's money. Races with official resale or that are non-transferable only have a guide with the official link, with no listings, unless the organiser runs its official waiting list on Pasadorsal.

Who does what

Whoever transfers a bib is a private individual, not a business: the agreement between the seller and the person who reserves is an agreement between private individuals and is not governed by consumer protection law. Pasadorsal acts only as an intermediary.

Pasadorsal publishes the listings and the guides, runs the queue and the turns, applies the deadlines and rules as explained here and in How it works, and passes the seller the details needed for the transfer. The seller only publishes their own bibs, with true details, and hands over the code or sends the link on time. The person who reserves provides their details on time, redeems the code or link and pays the registration fee to the organiser. The organiser decides whether to accept the transfer and charges whatever its rules say.

The seller uses the details of the person who reserves only to carry out the transfer: they don't keep them afterwards or pass them on to anyone. Our internal disputes are there to resolve problems with a transaction quickly, but they don't stop you from going to court.

How we order listings

Each new bib is first offered in exclusive turns to its race's queue, in order of arrival, and is then published for everyone. In a race's list, featured listings, marked as such, come first, followed by the most recent; you can also sort them by price. Featuring a listing will be a paid service once there are payments; for now there are no featured listings. No payment changes the order of the queue.

Official waiting list

Some organisers use Pasadorsal as their official waiting list. If you join it (in the race's queue, by ticking its box), the places the organiser releases are offered to you in turns, in order of arrival, by email and, if you connect it, by Telegram. Each turn lasts as long as the organiser sets, from 15 minutes to 72 hours, never beyond the place's validity; turns shorter than 8 hours don't start at night. If you let turns in a row expire without responding, they count in the same way as listing turns; ‘Skip turn’ carries no penalty.

If you accept a place, you see the organiser's registration code or link and you register and pay on its platform: the registration, its price and its conditions are the organiser's, and the organiser is responsible for the code or link. Let us know once you've registered. An accepted place can't be returned through Pasadorsal: if you can't use it, write to the organiser. While you hold an official place for a race, you don't receive listing turns for that race. On race day the list closes.

Your account

To publish a bib, reserve one or join a race's queue you need an account, and to have one you must be 18 or over. You undertake to provide true details, to publish only bibs that are yours and to follow each race's rules. Payments between users are not allowed: in a bib transfer, the buyer pays only the organiser.

How the contract is made

You sign in with your email (we send you a code or a link) or with Google, enter your display name, confirm that you are 18 or over and accept these terms by ticking a box. When you reserve a bib or accept a turn, you accept them again. Before confirming, you can correct anything you have entered in the form itself or by going back.

We keep the version of the terms you accept, the date and the IP address with your sign-up and with each reservation. You can view and save the text of each version on this website. The service and these terms are only available in Spanish.

Reservations and deadlines

A reservation commits you to the seller; that agreement between private individuals has no right of withdrawal. The Pasadorsal service is free and you can stop using it whenever you like. If, after reserving, you can't run, you can publish the bib again.

Each step has its deadline (providing your details, handing over the code or link, redeeming it), shown in the transaction itself and in How it works. If the code or link isn't redeemed in time, the organiser no longer accepts the transfer and the transaction is closed. Each reservation is made under the version of these terms in force at that moment, which is recorded.

Rules and consequences

These are Pasadorsal's rules and what happens if they aren't followed. Some consequences are automatic and others are decided by a member of the team; whenever we withdraw a listing or block an account, we tell you by email, giving the specific reason.

Breaches are a counter: they don't expire, but on their own they don't block your account or change your place in the queue. If a measure seems unfair to you, ask us to review it: it is always reviewed by a person, who replies with their decision and the reasons for it.

Fees

Bib transfer: free. Any other fees are shown before you pay. Protected purchase is not available yet: its terms and fee will be published here before it is switched on.

Race guides

The guides are written by Pasadorsal from each race's public rules and are not official: each one links to its source. Race names and trademarks belong to their organisers and are used only to identify the race; Pasadorsal is not affiliated with any organiser unless expressly stated.

Liability

Pasadorsal is liable for its own obligations under the law: that the website works, that it passes on the transfer details correctly and that it applies the deadlines and rules as announced. It is not liable for what the organiser or other users decide, or for the race being changed or cancelled. If a detail in a guide is wrong through our fault, we are liable under the law; even so, always check the official rules.

Whoever publishes content (listings, reviews, messages) is responsible for it; we remove it diligently as soon as we know it is illegal. Nothing in these terms limits your rights as a consumer.

Race organisers

If you organise a race and don't want it to appear on Pasadorsal with listings, write to us at the contact email or use the contact form: within 24 hours it becomes non-transferable and only the guide with your official information remains.

If you want to use Pasadorsal as your official waiting list, the conditions are in Official waiting list conditions.

Changes to these terms

We may change these terms to adapt them to a law or a ruling, to add or change features of the service (for example, when payments start), to correct errors or to improve security or prevent abuse. We will notify you of important changes by email at least 15 days in advance and ask you to accept them; if you don't agree, you can delete your account free of charge from Settings before they apply. Open transactions continue under the version you accepted.

Governing law and complaints

These terms are governed by Spanish law, without prejudice to the protection given to you by the mandatory rules of the country where you live. If you are a consumer, you can bring a claim before the courts where you live, and we can only bring a claim against you before those courts.

Before that, you can write to us at ayuda@pasadorsal.es or use the contact form: we will reply within 15 days at most. If we don't resolve it, you can go to the competent Consumer Arbitration Board (Junta Arbitral de Consumo) of your autonomous community.